The Radio Quality Assurance Scheme (RQAS) is a specific sectoral scheme (i.e. it is designed by the industry for the industry) to encourage quality assurance in the radio industry. It is based on BS EN ISO 9000, an internationally recognised standard for quality management
Quality Assurance is a company wide commitment to quality involving each employee from top management to the newest recruit, with the aim of making everyone aware of the importance of their own particular role and where it fits into the drive to improve total quality. It requires that "standards" are set for products and services and that a documented and workable system of management control is in place within the company to ensure that such product and service standards are met. It is a continuous process to ensure that quality of service is consistently maintained and in the most efficient and economic manner.
The ISO 9000 family of standards represents good management practices with the aim of ensuring that the organization can time and time again deliver the product or services that:
Meet the customer's quality requirements, and applicable regulatory requirements, while aiming to enhance customer satisfaction, and achieve continual improvement of its performance in pursuit of these objectives.