Case Studies

Read Our Case Study for Carter Harris Private Investigations

Carter Harris are a national 5 star rated, fully ICO Registered Private Investigation agency. They provide professional investigative services, throughout the whole of the UK, offering local and private investigation to personal, business and corporate clients.

The Challenge

The group used a fleet of standard hand portable two-way radios with the use of local specific repeaters. They were struggling to maintain reliable coverage, especially in rural areas. Additionally, they needed a solution that offered secure encrypted communication. Importantly for them was a system that operated with national coverage.

Zycomm were tasked with providing a solution that would enable nationwide coverage. The solution suggested was IPTT (Instant Push to Talk).

The Brief

  • To obtain reliable nationwide coverage
  • To offer a fully encrypted solution
  • Maintain GPS location of each team member

The Solution

IPTT has been developed to solve the long-range communication problems faced by many businesses and organisations in the UK. People are asking for more and more out of their traditional analogue and digital two-way radio systems. 30, 40, even 100 mile coverage, solutions that are just too expensive for the average radio system and company communications budget.

The equipment utilises the cellular network as a bearer, enabling wide area communications between devices or groups of devices. You can choose to use our Open Multi Network sim, to give you the maximum possible UK wide coverage or you are free to provide your own sim on a network of your choice.

The Outcome

Communication is incredibly important in order for Carter Harris to carry out their Private Investigations and most importantly communicating between the team allowing for sensitive information to be exchanged.

Under the old two-way radio system their communication was limited down to the coverage required so offering a cellular solution offered a nationwide option.

The cellular solution and handsets enables Carter Harris to have more flexibility, their communication is now robust and reliable and wherever their team members are in UK they can be located via GPS

The IPTT Solution allows Carter Harris to record all transmissions made, record crucial data required as evidence and eradicates any wide area coverages issues.

Zycomm have exceeded expectation and have supplied a secure fully encrypted solution, with the latest technology and hand portable radios, with the need for extensive repeater systems, offering us full national coverage

Craig Morris

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Zycomm have been a key supplier of mine for nearly eight years. Their attention to detail and ability to find a solution for every diverse need that I have presented them with, sets them head and shoulders above their competitors. The team at Zycomm are all passionate, committed and infinitely knowledgeable about efficient communication. I would recommend them to anyone who has a need for quality advice and products.

John Summers - Technical Services Director - Chessington World of Adventures Resort

I have been working with Zycomm for a couple of years now and I find their knowledge and customer service second to none. From supply to ongoing technical support, they are approachable and highly professional, and I would not hesitate to recommend them to anybody in this industry

Stuart Barnes – Leicester Tigers

Zycomm have been the supplier of my Radio and communication devices for over 10 years. They have been nothing but professional, helpful and totally reliable during this time. They really do give a first class service and make you feel like you are their top priority. I would have no hesitation in recommending their service to anyone.

PJ Humphreys - Security Manager - The University of Essex