Miles Gaynor – Estates Manager
Castle Howard is a large, significant country estate based in York, it covers 1000 acres of land and attracts over 200,000 visitors each year.
Castle Howard is one of the UK’s finest houses and Country Estates, it is listed as one of the top ten mansions in the world. Based in Yorkshire, Castle Howard has been owned by the Howard family for over 300 years. This impressive House and estate covers over 1,000 acres and attracts over 200,000 visitors every year.
With 65 staff working on the estate and this increasing to over 200 during the busy summer months efficiency, effectiveness and safety are high on the list of priorities when looking at communications solutions across this vast site. Mr Howard and his team are pioneers of new solutions and technology so when their existing analogue radio equipment was reaching the end of its useful life it was natural for them to investigate other solutions which would give them the additional features they require such as GPS tracking, encryption, lone working, man down, etc. as well as the facility to grow and develop as their requirements expand.
We recommended the robust and easy to use PD7-Series radios which offers a mix of display, non-display, with and without GPS features and functionality.
Due to staff at Castle Howard working in all kinds of environments the versatile PD7 series was able to have a solution for every radio user. The Hytera Smartdispatch software application was an obvious choice, it offers the user many different features but can be configured to be as simple or complex as you wish.The Smart dispatch software would enable them to manage and keep track of their radios which helped to heighten both safety and security on site.
“ Since the digital radio system has been installed we have noticed a big difference in coverage and clarity of the conversations we have on a day to day basis.
We can now communicate with staff that travel into the next village where we hold viewings for rental properies included on the estate. The way the system has been set up allows us to still be able to communicate back to back if the repeater was to ever to go down or we have a power cut for any length of time, which means we don`t have any down time to battle against.
Miles Gaynor the IT Manager for the estate explained “we are more aware of our health and safety responsibilities and now we are confident that, whilst our staff are working, they are safer due to this system being installed. Our radios are named and allocated to members of staff which is recorded and in the event of an emergency when they press the emergency button we quickly know who requires help and can locate them quickly.
Having the stun and revive option on the radio allows us to control rogue radios and ensure that only our staff can hear what is going on. This feature dramatically reduces the risks of targeted burglaries.
We are also able to split our departments into groups so that each department can speak as a team rather than hearing everyone else`s conversations.
It was worth the large investment as the equipment we have purchased will last for years and the support and service we have received from Zycomm has been excellent.”
Zycomm have been a key supplier of mine for nearly eight years. Their attention to detail and ability to find a solution for every diverse need that I have presented them with, sets them head and shoulders above their competitors. The team at Zycomm are all passionate, committed and infinitely knowledgeable about efficient communication. I would recommend them to anyone who has a need for quality advice and products.
John Summers - Technical Services Director - Chessington World of Adventures Resort
I have been working with Zycomm for a couple of years now and I find their knowledge and customer service second to none. From supply to ongoing technical support, they are approachable and highly professional, and I would not hesitate to recommend them to anybody in this industry
Stuart Barnes – Leicester Tigers
Zycomm have been the supplier of my Radio and communication devices for over 10 years. They have been nothing but professional, helpful and totally reliable during this time. They really do give a first class service and make you feel like you are their top priority. I would have no hesitation in recommending their service to anyone.
PJ Humphreys - Security Manager - The University of Essex