“With 24 staff in the security team, covering 4 shifts over a 24 hour period, 365 days a year, the main aim of the communications is to protect occupants and assets of the university” Mark Stacey.
There are over 50,000 access swipe cards issued to staff and students, meaning the level of pedestrian traffic are high on a day to day basis. The main challenge was initially identified when carrying out a risk assessment, it highlighted that there was an element of lone working at one of the sites within the campus. The university had always struggled with their existing analogue radios as the GPS wasn’t always accurate, and there were minor coverage issues which left them unable to communicate effectively. The security team were sharing channels with maintenance and reception which resulted in hearing unrelated conversations to each department.
The latest digital radio from Hytera was supplied to the University, the X1P covert GPS radio. The X1P’s will be working alongside the RD985 digital repeater and Hytera’s own smart dispatch software application to provide a radio network between the three Nottinghamshire locations.
An essential tool for the University has been the Smart Dispatch software, a fully feature application which enables users to track, text, transmit and remotely monitor users over the radio network. This has proved to be an essential piece of the radio network.
The equipment utilises the cellular network as a bearer, enabling wide area communications between devices or groups of devices. You can choose to use our Open Multi Network sim, to give you the maximum possible UK wide coverage or you are free to provide your own sim on a network of your choice.
Speaking to Mark Stacey the security systems engineer, he explained “Overall the new system gives us clearer communications. Now that security have their own channel, it means the amount of traffic over the radio is a lot less, but with the extra voice channel the digital system gives us without the extra cost of a licence, it allows two conversations to happen at the same time without the network being busy.
“Our security staff has reported that the communications are that clear that they can talk and listen to their colleagues without taking the radio from their belts and in the event they are dropped, which they tend to be every now and then, they bounce incredibly well.
“The GPS is now extremely accurate and this, together with the lone worker facility, we are now compliant with the health and safety regulations we need to be and the duty of care to our staff. The GPS system gives us an audit trail to prove our compliance, with staffing hours, speeding in company vehicles and we are able to listen back to conversations between our staff if we need to. “If we struggle to get a member of staff, we can check that they are in range and their radio is switched on before raising an alarm to check on their safety. The X1 radios are slick, they are small and thin which means they can easily slip into your top shirt pocket – it’s just like carrying a mobile phone.
“The installation and service provided by Zycomm has been seamless. In the event of any glitches, they have been rectified quickly. We have dealt with Zycomm for over seven years now, and it has always been a pleasure.”
The X1 radios are slick, they are small and thin which means they can easily slip into your top shirt pocket…
Zycomm have been a key supplier of mine for nearly eight years. Their attention to detail and ability to find a solution for every diverse need that I have presented them with, sets them head and shoulders above their competitors. The team at Zycomm are all passionate, committed and infinitely knowledgeable about efficient communication. I would recommend them to anyone who has a need for quality advice and products.
John Summers - Technical Services Director - Chessington World of Adventures Resort
I have been working with Zycomm for a couple of years now and I find their knowledge and customer service second to none. From supply to ongoing technical support, they are approachable and highly professional, and I would not hesitate to recommend them to anybody in this industry
Stuart Barnes – Leicester Tigers
Zycomm have been the supplier of my Radio and communication devices for over 10 years. They have been nothing but professional, helpful and totally reliable during this time. They really do give a first class service and make you feel like you are their top priority. I would have no hesitation in recommending their service to anyone.
PJ Humphreys - Security Manager - The University of Essex