Case Studies

Leicestershire Hospitals

There are three major hospitals in Leicestershire; Leicester Royal Infirmary, Leicester General and Glenfield.

The Leicester Royal Infirmary has approximately 890 beds and provides Leicestershire’s only accident and emergency service. It is the base for the Children’s Hospital as well as an Urgent Care Centre. Leicester General Hospital is on the outskirts of Leicester in Evington. It is approximately three miles east of Leicester city centre and has approximately 430 beds. The Glenfield Hospital is about three miles north west of Leicester city centre. The hospital has approximately 415 beds and provides a range of services for patients, including nationally recognised medical care for heart disease, lung cancer and breast care.

The Challenge

Steve Hodgkins, Interserve FM Solutions Specialist, explained that over the three sites there are between 2500 and 2600 staff, all of which need to communicate to a high level. “The 150 analogue radios on-site were proving to be problematic and caused frequent challenges such as poor quality audio, black spots and no messaging facility. The three sites were unable to talk to each other through their existing system so there was no standardisation. This, together with the lack of system for their job allocation, meant that productivity was low and there was no way in which they could track where the staff were, what time a job was allocated and when it was completed.

As a consequence the service offfered to the trust was patchy and of a lower standard than required. With so many black spots around the site, communication wasn’t taken seriously.”


The Brief

  • To provide a multi-site radio network linking Leicester Royal Infirmary, Leicester General and Glenfield Hospital
  • To provide capacity for 1000 texts/jobs per day plus voice calls
  • Supply handsets to cover all Interserve services departments
  • Ensure seamless coverage over all sites
  • To supply a system that worked 24 hours a day 7 days a week, 365 days a year
  • To supply a number of voice channels in order to minimise any potential congestion issues
  • To provide a text message facility
  • To provide a lone worker facility in the event staff are exposed to lone working in remote locations
  • To develop a software application that would allow for Planet FM software to integrate into the digital radio system.

The Solution

In order to accommodate the channels required for the departments they wanted to cover, Zycomm recommended a Hytera digital system which consisted of a total of 15 repeaters over the three sites.

Each site is linked with the main control room based at Leicester Royal Infirmary. The software which we developed was Arbiter which linked to the Planet FM software. We supplied 216 radios for use over the three sites and programmed these to separate Porters, Security, Management, Domestics, Car parks, Team Leaders, Zonal Co-ordinators, Estates and Catering.

The Outcome

Stephen explained “The Service Level Agreement stipulates that all portering jobs must be attended within 10 minutes. In April the completion rate stood at 90% and in May this is due to hit 100% which, with the inadequate system, had never been achieved in the past.”

“Since having the new system installed, it has increased staff productivity and will heavily reduce the fines from jobs not being done in the allotted time frame. It has also allowed a reduction in staff costs by full utilisation of existing team members.”

“When a job is received by a member of staff, they understand that to accept it they press 1, when they arrive at the job press 2 and once it is completed and once resolved they press 3. This gives us a fantastic history of each job and identities improvements we can make to the general operations of the hospital.” Stephen told us.

He adds “the lone worker facility helps us accommodate the ever growing health and safety regulations, and keeps our staff safe when they are working in remote parts of the hospitals. They realise that we have a duty of care to them and that this process has been put in place for their well being.”

When speaking to Kevin Deakin, the Portering Manager, at Glenfield Hospital he explained that “any tweaks we want making to the software are done quickly and easily – at first it would take us 2 to 3 minutes to book each job on – when we explained that this needed to be reduced dramatically, it was put into effect immediately, which is just the support needed when using new software and systems.”

“The relationship between Zycomm and Leicester Hospitals has been a pleasure. We know that Zycomm will make things work and fix what doesn’t – something that we have always struggled to find with our previous communication suppliers. We look forward to working with Zycomm on our next major mobilisation.”

The relationship between Zycomm and Leicester hospital has been a pleasure. We know that Zycomm will make things work and fix what doesn’t, something that we have always struggled to find with our previous communication suppliers

Stephen Hodgkins

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